Frequently Asked Questions
Do you transport pets?
Yes - at drivers' discretion. We will transport Certified Disability Dogs.
How can I pay for my taxi?
We accept cash, bank transfer and EFTPOS. EFTPOS availability may be limited in some areas, so payment may be requested before the end of your journey.
How can I book a taxi?
You can book with Gisborne Taxis through the Taxicaller Passenger App, online via email or website, or by phone.
06 867 2222 | 0800 468 294
How much does a taxi cost?
Fares are calculated using the taxi meter and are based on the applicable flag fall, distance travelled and time spent stationary.
Standard fares:
-
Car: $5.00 flag fall + $4.20 per kilometre
-
Van: $5.00 flag fall + $5.60 per kilometre
-
Stationary time: $1.40 per minute
Public holidays and special events:
-
Car: $5.00 flag fall + $5.00 per kilometre
-
Van: $5.00 flag fall + $6.40 per kilometre
-
Stationary time: $1.40 per minute
Additional charges may apply:
-
Minimum fare: $12.00
-
Fuel Surcharge $1.00
-
Airport pick-up/drop-off: $5.00
-
Electronic transactions: $2.00
-
Other applicable extras: $10.00
-
Defiling Cab fee: $500.00
What hours do Gisborne Taxis operate?
We operate 24 hours a day, 7 days a week.
Can you transport passengers who use a wheelchair?
Yes. We have Total Mobility vans & vehicles. We recommend booking in advance to ensure availability.
Can I bring my dog in a taxi?
Certified Disability Dogs are welcome. Other dogs may be accepted at the driver’s discretion.
Why can vans be difficult to get on Friday and Saturday nights?
Friday and Saturday nights are our busiest times of the week, particularly due to events, hospitality and late-night demand. We recommend booking a vehicle or van in advance whenever possible.
Can I fit five passengers in a taxi?
Yes. Five or more passengers can travel in one of our taxi vans, subject to the vehicle’s seating capacity. Standard cars have a lower passenger capacity - usually taking up to 4 passengers.
Do you deliver groceries?
Not usually, if you require click & collect this can be arranged. We offer full assistance to our passengers with groceries & will assist where required.
Why might my pre-booked taxi be delayed?
While we do our best to arrive on time, delays can occur due to high demand, traffic, roadworks, weather conditions, major events or vehicles being unavailable or out of the area.
A pre-booking is a request for a taxi at a specified time and does not always guarantee an exact arrival time.
Can I book a van to help me move house?
No. Our vans are for passenger transport and are not available for moving household goods or furniture.
Will the driver knock on my door when they arrive?
For safety reasons, particularly during evening and overnight hours, our drivers generally do not knock on doors. Please be ready and visible at the agreed pick-up location where possible. The driver will usually beep or call you on arrival - be ready & waiting.
I left something in the taxi. What should I do?
Please contact Gisborne Taxis as soon as possible with details of your journey. Any property recovered from a vehicle is handled in accordance with our lost property procedures.
Can I bring my pushbike in a taxi van?
Yes, where space and vehicle capacity allow. Please advise us when booking so we can arrange a suitable vehicle.
Do you provide child car seats?
No. Passengers are welcome to bring and use their own child car seat or booster seat.
Do you offer a Dial-a-Driver service?
Yes. Please contact us to arrange a Dial-a-Driver booking.
Do you offer tours for tourists?
Yes. We can provide tour and sightseeing transport tour.
Contact us to discuss your requirements and arrange a booking.
Why does the meter continue to increase when the taxi is stopped?
Taxi fares are calculated using both distance and time. When the vehicle is stationary, the applicable time-based charge may continue to apply, including while waiting at traffic lights or in traffic.
What is a flag fall?
The flag fall is the initial charge applied when your taxi journey begins. The applicable distance and/or time charges are then added to the fare for the remainder of the journey.
Are there delays with Total Mobility bookings?
Total Mobility bookings can sometimes take longer than expected, particularly when there are multiple mobility requests at similar times. Please allow additional time where possible and ask our operator to confirm vehicle availability when booking.
What if a van isn't available when I need one?
If a suitable van is unavailable, we may still be able to accommodate your booking using multiple standard cars, depending on availability and passenger numbers. Please speak with our operator when making your booking.