FREQUENTLY ASKED QUESTIONS

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Do you transport animals/pets?   
Yes, if your pet is in an appropriate carry cage or pet carry box. For dogs, see BELOW.
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How can I pay? 
Cash or EFTPOS.  Mobile EFTPOS may be out of range in some areas, so you may be asked to
pay the estimated fare prior to journeys end.
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Do you have an App, or do I have to call to book a taxi? 
Yes. TaxiCaller.  If you prefer to phone, 06 867 2222 or 0800 468 294
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How much will a journey cost me? 
Car - $3.50 Flag Fall, then $3.50 per Kilometre, or $1 per minute if stationary
Van - $3.50 Flag Fall, then $4.80 per Kilometre, or $1 per minute if stationary
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What hours do taxis operate? 
24 hours 7 days a week
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Can you take passengers who are in a wheelchair?   
Yes, we have Total Mobility Vans available
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Can I take my dog in a taxi?  
If he or she is a Disability Assist Dog such as a Guide Dog, otherwise it is up to the discretion of
the driver.
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Why are taxi vans so hard to get on Friday and Saturday nights?   
These are the two nights of the week we are busiest, due to bars, events, parties, etc.
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Can you take five passengers in a taxi?  
We can in our Taxi vans, but not in our cars.
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Can you deliver my groceries? 
No.
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Why is my pre-ordered taxi late?   
This can be for a number of reasons, including multiple bookings at the same time, heavy traffic,
roadworks, etc.
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Can I order a taxi van to help me move flat?
Sorry, no we do not offer that service.
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Will the driver knock on my door when he/she arrives? 

For the drivers safety, especially at night we do not do this. Using the TaxiCaller App does provide
a text when the taxi is outside.
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I’ve left something in the taxi, where can I retrieve it?   
Items left behind in the taxi will be handed in to the local police station.
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Can I bring my pushbike with me in the van?  
Yes.
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Do you provide car seats for children?  
No, but we are happy to take your childs car seat or booster with you on your trip.
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Do you offer a Dial-A-Driver Service?
Yes.
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Do you offer tourists tours?
Yes.
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Why does the meter tick over when stationary at traffic lights?  
If you agree to a metered fare, you hire the taxi for the entire journey, therefore the taxi meter
remains on until journeys end, whether moving or stationary.
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Why do you charge me before we drive off? What is a Flag fall?  
The origin is a taxi expression for the minimum charge for hiring a taxi, to which the rate per
kilometre or a rate per minute if stationary is added.  When the passenger steps inside the taxi, the
Flag fall condition is triggered and the taxi driver then starts the meter. Even if the passenger has
not yet instructed the driver where to take them, the driver is entitled to the Flag fall and the rate
per minute component (even if the taxi is not moving).
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Delays in arriving to pick you up may occur if multiple customers call at the same time, there is
very busy traffic through town, there are road works, adverse weather conditions, large sporting
events, or a vehicle is out of town. 
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Pre-booking a mobility taxi will not guarantee it will be on time, especially if more than one TMV
request occurs at the same or similar time.  Please ask the operator to check availability, as it can
take 20 to 30 minutes between pickups.
 
If you require a van but it is not available at that time, we are happy to accept the booking if you
are prepared to accept and pay for normal cars to accommodate the number of passengers.